Contact the team
Need to contact us? Find out how on this page.
Email us
Get in touch
We’d love to hear from you! Whether you’re planning your next trip or have a question about an existing booking, our team is happy to help.
Opening hours
October – March
Monday through Friday:
7 AM – 5 PM, PST
April – September
Monday through Friday:
6 AM – 6 PM, PST
Saturday and Sunday:
7 AM – 5 PM, PST
Head Office
BigBestTours (Pvt) Ltd.
Frequently asked questions
Have more questions? Contact us.
How can I book a tour?
Booking with BigBestTour is simple! You can browse our tour packages on our website, select your preferred destination and dates, and complete your booking online. Alternatively, you can reach out to us via phone, email, or live chat, and our team will guide you through the entire process.
What is included in the tour package?
Our tour packages typically include accommodation, guided tours, airport transfers, and selected meals. The exact inclusions vary by package, so please check the specific tour details page or contact us for a full breakdown of what’s covered.
What is the cancellation policy?
We understand plans can change. Cancellations made 30 days or more before the departure date are eligible for a full refund. Cancellations within 15–30 days may incur a partial charge. For cancellations less than 15 days before departure, please contact our support team to discuss your options.
Are there any age restrictions for the tour?
Most of our tours welcome travelers of all ages. Some adventure or activity-based tours may have minimum age requirements for safety reasons. Each tour listing specifies any age restrictions, so be sure to check before booking or ask our team for guidance.
What should I pack for the tour?
We recommend packing comfortable clothing, sturdy walking shoes, sunscreen, and any personal essentials. For specific destinations, we’ll send you a detailed packing guide along with your booking confirmation to help you prepare for the trip.
How can I contact customer support during the tour?
Our 24/7 support team is always just a call or message away. You’ll receive an emergency contact number and a dedicated WhatsApp line before your trip begins, so you can reach us anytime during your tour for assistance.