Privacy Policy

1. Introduction

Welcome to BigBestTour (“we,” “our,” or “us”). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website www.bigbesttour.com (the “Website”) and use our travel booking services.

By using our Website and services, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Website.

2. Information We Collect

2.1 Personal Information

We may collect personally identifiable information that you voluntarily provide to us when you make a booking, register on the Website, subscribe to our newsletter, or contact us. This includes:

  • Name: First name, last name, and any preferred name.
  • Contact Information: Email address, phone number, and mailing address.
  • Payment Information: Credit/debit card details, billing address, and transaction history (processed securely through third-party payment providers).
  • Travel Information: Passport details, travel preferences, dietary requirements, medical conditions relevant to travel, and emergency contact details.
  • Account Information: Username, password, and profile preferences.

2.2 Automatically Collected Information

When you visit our Website, we may automatically collect certain information about your device and usage, including:

  • Device Information: IP address, browser type, operating system, and device identifiers.
  • Usage Data: Pages visited, time spent on pages, click patterns, and referring URLs.
  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar technologies to enhance your experience and gather usage data.

3. How We Use Your Information

We use the information we collect for the following purposes:

•  To process and manage your tour bookings and travel arrangements.

•  To communicate with you about your bookings, inquiries, and customer support requests.

•  To send you promotional offers, newsletters, and updates about our services (with your consent).

•  To personalize your experience and recommend tours based on your preferences.

•  To process payments securely and prevent fraudulent transactions.

•  To improve our Website, services, and customer experience.

•  To comply with legal obligations and resolve disputes.

4. Sharing Your Information

We do not sell your personal information to third parties. However, we may share your information with:

  • Service Providers: Third-party companies that assist us in operating our Website, processing payments, providing customer support, and delivering travel services (e.g., airlines, hotels, transfer companies).
  • Travel Partners: Local tour operators, accommodation providers, and transport companies necessary to fulfill your booking.
  • Legal Requirements: When required by law, regulation, or legal process, or to protect our rights, privacy, safety, or property.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.

5. Cookies Policy

Our Website uses cookies to improve your browsing experience. Cookies are small data files stored on your device that help us recognize your preferences and provide personalized content.

We use the following types of cookies:

  • Essential Cookies: Required for the Website to function properly (e.g., session management, security).
  • Analytics Cookies: Help us understand how visitors interact with our Website (e.g., Google Analytics).
  • Marketing Cookies: Used to deliver relevant advertisements and track campaign performance.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our Website.

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include SSL encryption, secure payment gateways, access controls, and regular security assessments.

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Booking records are typically retained for a period of 7 years for legal and accounting purposes.

8. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request correction of any inaccurate or incomplete data.
  • Right to Erasure: Request deletion of your personal data, subject to legal obligations.
  • Right to Restrict Processing: Request that we limit the processing of your data in certain circumstances.
  • Right to Data Portability: Request a copy of your data in a structured, machine-readable format.
  • Right to Object: Object to the processing of your data for marketing purposes.
  • Right to Withdraw Consent: Withdraw your consent at any time where we rely on consent to process your data.

To exercise any of these rights, please contact us using the details provided below.

9. Third-Party Links

Our Website may contain links to third-party websites, services, or applications that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services. We encourage you to review the privacy policies of any third-party sites you visit.

10. Children’s Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal data from a child under 16 without parental consent, we will take steps to delete that information promptly.

11. International Data Transfers

As a travel company, your information may be transferred to and processed in countries other than your country of residence, including countries where our travel partners and service providers are located. We ensure that appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our Website with a revised effective date. We encourage you to review this page periodically for the latest information.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

BigBestTour

Email: info@bigbesttours.com

Phone: (+94) 76 416 4579